Shipping policy
HealthyOutfit Shipping Policy
Effective Date: 12 January 2025
At HealthyOutfit Fitness Gear, we aim to provide smooth and reliable delivery for all our customers. This Shipping Policy outlines the terms and conditions for shipping orders from our website.
Shipping Locations
We currently ship to addresses within the United Kingdom and Europe and select international locations. Please contact us for specific information about whether we ship to your location.
Processing Times
- Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
- Delays: Please note that processing times may be extended during peak seasons or due to unforeseen circumstances. We will notify you if delays occur.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping (UK): Delivery within 3-5 business days.
- Express Shipping (UK): Delivery within 1-2 business days.
- European Shipping: Delivery within 5-10 business days.
- International Shipping: Delivery times vary by location and will be displayed at checkout.
Delivery times are estimates and do not include processing times. Shipping times may vary based on location, courier, and other factors.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order and the delivery destination. Any applicable shipping fees will be displayed before you finalise your order.
- Free Shipping: Standard shipping is available for orders over £100 within the UK.
- For international orders, customs duties and taxes may apply and are the customer's responcusty.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package on the courier’s website or Lost Packages.
If your package arrives damaged or lost, please contact us within 48 hours of receiving the damaged item or after the expected delivery date. We will work with the courier to resolve the issue promptly.
Changes to Shipping Information
You may request changes to your shipping address before the order is dispatched. Once an order has been shipped, we cannot modify the delivery address.
Returns and Exchanges
Please refer to our Return and Refund Policy for details on returning items.
Contact Us
If you have any further questions about our Shipping Policy, please reach out to us:
- Email: support@healthyoutfit.com
- Phone: 01925945175
Thank you for shopping with HealthyOutfit Fitness Gear!